Scrub Hat FAQ

Looking for more information on the ordering process, shipping or scrub hat care? Find these answers and more here.

Payments

Hats4Ewe.com only accepts payments via Paypal because it is a great, safe method of payment. Paypal allows you to pay via your paypal account balance and also with a credit card. However, if you would like to make a purchase and not use Paypal, you may also mail your payment. All you will need to do is copy your order form and include it with your check or money order made payable to Hats4Ewe. You may also email us with your scrub hat order and we will send you an invoice that you can print and mail with your payment.

Return Policy

You may return a product for an exchange or refund within 30 days IF the item has not been worn or laundered and is still in the package, appropriately folded and has not been around pets or smoke of any kind.  Be sure to contact us within one (1) week of receiving the scrub hat.

Buyer is responsible for paying the return shipping fee. All refunds issued will be minus the initial shipping fee.  Thank you for understanding.

If you are unsure of a size or style, please contact us before ordering. We will be happy to answer questions and help you determine the right scrub hat style and size for your needs!

Ordering Multiple Hats in the Same Fabric

Ordering more than two (2) hats in the same fabric? Please contact us to ensure we have adequate fabric on hand to complete your order! You can send us a quick email at hats4ewe@gmail.com and let us know which fabric, style(s) and quantity you wish to order. We'll get back with you asap to confirm availability.

Order Processing

Your scrub hats or caps are handmade to order with care in the United States. Please allow up to two weeks for your order to be fulfilled and shipped. Large orders may require additional time.  If you need custom sizing, be sure to email us immediately after purchase and payment. We will be in touch by e-mail with an approximate time frame.  Rest assured that you are getting professional, quality products made just for EWE!

Domestic Shipping – United States

United States: Flat rate of $5.50 per order for standard shipping.

USPS Priority is available upon request. Insurance can also be purchased as well for a small USPS fee and is recommended on large scrub hat orders. Contact us if you would like to purchase insurance, we will send you a separate invoice via email.

Fed Ex shipping is also available for an item you need STAT! We’ll be happy to work with you and get you a shipping quote at the most reasonable cost to you. Contact us for details.

If you pay via Paypal, you will receive a tracking number on the shipment notification email.

Canada Shipping

Canada: Flat rate of $8.99 per order for standard shipping.

USPS Priority is available upon request. Insurance can also be purchased as well for a small USPS fee and is recommended on large scrub hat orders. Contact us if you would like to purchase insurance, we will send you a separate invoice via email.

Fed Ex shipping is also available for an item you need STAT! We’ll be happy to work with you and get you a shipping quote at the most reasonable cost to you. Contact us for details.

CANADA CUSTOMERS - Please realize that once your order is complete and posted, it can take up to 3-4 weeks for delivery. If you would like your order insured and traceable, you must purchase Express International Shipping.  Large orders may require additional shipping charges and insurance for your protection. We will notify you via email if this option is recommended. 

International Shipping

International (all except Canada): USPS Priority $15.00 up to 10 scrub hats | Over 10 items, shipping cost is calculated by weight.

International orders and payment may be submitted via Paypal. A separate invoice will be sent for any additional shipping charges via email. Purchases can not be shipped without adequate international postage paid.

Please be advised that when you purchase from the U.S. and request that your package be sent internationally, you are confirming that you understand that the package is required to go through customs. Once the package is shipped, Hats4Ewe cannot be responsible for actual delivery. Customs numbers will be provided upon request.

Unfortunately, packages sent internationally that do not arrive cannot be resent. While we greatly appreciate our international customers and rarely experience any shipping issues, occasionally packages that are sent internationally do get lost during transit. If you have a U.S. shipping address that you can use, we highly recommend taking that route instead.

Custom Sizing

If you need a custom cut according to the size of your cranium (sounds better than big head or small head!) or the amount of hair, feel free to contact us with your approximate hat size or head circumference.

Specialty Fabrics

In addition to our online selection, there are hundreds of adorable, cute, awesome fabrics that are not listed here due to space requirements. Please contact us if you do not see what you want. Most likely we can accommodate your request.

Specialty fabrics include many NFL, NBA, NCAA teams as well as a few MLB teams. There are also many holiday fabrics, character prints and special interest fabrics too numerous to list (for example: horses, golf, Peanuts, Batman, Superman, Spiderman, etc). Contact us for descriptions and photos of specific categories.

Also please be aware that many of the licensed fabrics have a higher price due to them being discontinued, hard to find or more expensive to purchase.  Don’t hesitate to ask!!

Scrub Hat Care

We recommend cool wash and line-dry or a quick fluff in the dryer for your scrub hats. If a fabric fades or wrinkles excessively after washing, please let us know!